Refund Policy

Last Updated: December 15, 2024 | Your Satisfaction Matters

Our 48-Hour Guarantee

✓ If we don't deliver your website within 48 hours of receiving all required materials, you get a FULL REFUND. No questions asked.

We stand behind our promise. This guarantee is at the core of our business model. However, certain conditions must be met for the guarantee to apply:

  • Payment has been received in full
  • All required content and materials have been provided
  • You've responded to our initial communication
  • The delay is due to our fault, not external factors

Eligible Refund Scenarios

Scenario Refund Eligibility Amount
We miss the 48-hour deadline (our fault) ✓ Eligible 100%
Website has critical functionality issues ✓ Eligible (if not fixed within 24 hours) 100%
We cannot deliver promised features ✓ Eligible Partial or Full
You change your mind after work begins ✗ Not Eligible 0%
You don't like the design (subjective) ✗ Not Eligible 0%
Delays due to your non-response ✗ Not Eligible 0%

How to Request a Refund

Step 1: Contact Us Immediately

Email us at aiautoally@gmail.com with subject line "Refund Request - [Your Business Name]"

Step 2: Provide Details

Include in your email:

  • Your order date and payment confirmation
  • Reason for refund request
  • Any relevant screenshots or documentation

Step 3: Allow Resolution Attempt

We'll first attempt to resolve any issues within 24 hours. Many concerns can be fixed quickly without needing a refund.

Step 4: Refund Processing

If eligible, refunds are processed within 5-7 business days to your original payment method.

Non-Refundable Situations

⚠️ The following situations are NOT eligible for refunds:

  • Change of Mind: Once work begins, we cannot refund for buyer's remorse
  • Subjective Dissatisfaction: "I don't like how it looks" after approving mockups
  • Client-Caused Delays: Missing deadlines due to your late content submission
  • External Factors: Changes in your business situation
  • After 14-Day Revision Period: Requests made after the revision window closes
  • SEO Performance: We don't guarantee specific rankings or traffic
  • Third-Party Issues: Problems with hosting, domains, or external services
  • Completed Projects: Work that has been delivered and accepted

Partial Refunds

In certain situations, we may offer partial refunds:

  • If some but not all promised features are delivered
  • If project is partially completed when cancellation is requested
  • If minor issues cannot be resolved but don't warrant full refund

Partial refund amounts are determined on a case-by-case basis, considering:

  • Work completed vs. work remaining
  • Time and resources already invested
  • Reason for refund request
  • Client cooperation during project

Force Majeure

No refunds are provided for delays or failures due to circumstances beyond our control, including but not limited to:

  • Natural disasters or acts of God
  • Internet or power outages
  • Government actions or regulations
  • Third-party service failures (Netlify, payment processors, etc.)
  • Pandemic-related disruptions

Dispute Resolution

We prefer to resolve issues directly. Most refund requests can be handled within 24-48 hours through direct communication.

If We Can't Agree

If direct resolution fails:

  • You may dispute charges with your payment provider
  • Formal disputes follow our Terms of Service arbitration clause
  • Small claims court remains an option for qualifying amounts

Chargeback Policy

Filing a chargeback without first attempting resolution through our refund process may result in:

  • Immediate termination of all services
  • Removal of any delivered websites
  • Prohibition from future services
  • Legal action to recover costs and fees

Customer Satisfaction Commitment

💡 Our Goal: Happy clients who refer others. If you're unsatisfied, let us fix it before requesting a refund.

We offer:

  • 24/7 email support during your project
  • 14 days of revisions to perfect your site
  • Clear communication throughout the process
  • Flexibility to accommodate reasonable requests

Refund Timeline

Stage Timeframe
Initial Request Acknowledgment Within 24 hours
Investigation & Response 24-48 hours
Refund Decision Within 72 hours
Payment Processing 5-7 business days
Bank/Card Posting Varies by institution

Contact for Refund Requests

All refund requests must be submitted to:

  • Email: aiautoally@gmail.com
  • Subject Line: "Refund Request - [Your Business Name]"
  • Response Time: Within 24 hours
  • Available: 24/7 via email

This refund policy is part of our Terms of Service. By purchasing our services, you agree to this policy.